ʻAkakite i te petaʻanga nō te ʻenua kē
Tuatua mai, ei ʻakatūkē ia
Eaʻa te petaʻanga nō te ʻenua kē?
Tē tupu te petaʻanga nō te ʻenua kē i te taime ka ʻōronga, ka tuku, me kore ka taputoʻu tetaʻi tangata me kore pītiniti i tetaʻi tūtaki petaʻanga ki tetaʻi atu tangata, nō te ʻakakite i tetaʻi tangata ʻangaʻanga pāpū nō te ʻenua kē i te raveʻanga i tāna ʻangaʻanga pāpū.
ʻAkakite mai noa atu kāre koe e marama tikāi me e ʻakakiteʻanga tāʻau e piri atu rāi ki te petaʻanga nō te ʻenua kē. Tāʻau ʻakakiteʻanga ka rauka i te ʻakapuapinga atu ki te SFO.
E tupu katoa te petaʻanga nō te ʻenua kē i te taime ka tuku, ka ʻōronga, me ka taputoʻu te au tāngata nō te ʻenua kē i te tūtaki petaʻanga ki te au tāngata ʻangaʻanga pāpū i Niu Tīreni. Te ʻakakoroʻia te tūtaki petaʻanga nō te rauka me kore nō te puru i tetaʻi ʻangaʻanga ʻakamāmā, me kore nō te rauka i tetaʻi tū tāpura kāre i tau i roto i te ʻangaʻanga. Ka rauka te tūtaki petaʻanga i te moni me kore tetaʻi mea puʻapinga, mei te ʻakaangiangi manea, te ʻangaʻanga, te tere, te meitaki, me tetaʻi atu meitaki ʻakakoroʻia nō te ʻakapāpā i te ikiʻanga me kore te raveʻanga.
E ʻapa te ʻakaturi me kore te ʻakatūtū i te ʻakaturi i tetaʻi tangata ʻangaʻanga pāpū nō tetaʻi ʻenua kē. E ʻapa katoa te ʻuiʻui me kore te ʻangā mai i te tūtaki petaʻanga e te au tāngata nō te ʻenua kē, nā te au tangata ʻangaʻanga pāpū i Niu Tīreni. Te au pītiniti e te au tāngata tei piri ki te petaʻanga nō te ‘enua kē, ka ‘akautunga‘ia rātou i raro i te ture, mei te tūtaki moni maʻata rāi e te ‘akakī‘anga ki roto i te ‘are tāpeka‘anga.
Ka tupu katoa te petaʻanga i roto i te au tuʻatuʻa ʻangaʻanga ʻakamāmā i te pae o te ao, i te ngāʻi kāre e piri mai ana te au tāngata ʻangaʻanga pāpū. E ʻapa katoa te petaʻanga i roto i te tuʻanga ʻakamāmā i Niu Tīreni ē i tetaʻi atu au ʻenua.
Kaʻakapēʻea te ʻakakiteʻanga i te petaʻanga nō te ʻenua kē
Te SFO e kimi ana i te au ʻakakiteʻanga nō runga i tetaʻi petaʻanga nō te ʻenua kē tei manamanatāʻia, tei piri ki te au tāngata ʻangaʻanga pāpū me kore i rotopū i te au putuputuʻanga ʻakamāmā.
Me ka manako koe i te petaʻanga nō te ʻenua kē, ka rauka ia koe i te ʻakakite ma te ngāteitei, nā roto i te ʻapinga ʻakakite ngāteitei a te SFO.
E māmā te ʻakakite i roto i teia ʻapinga māmā tikāi i te ʻakamāroʻiroʻi, e tuku mai ana kia rauka ia koe i te ʻakakite mate kāre e au ʻakakiteanga e koai koe.
Me kāre koe e anoano i te ʻakakite ngāteitei, ʻē ka ʻinangaro rāi koe i te ʻakakite ma te ngāteitei tikāi, ka rauka i a koe i te tuku i tāʻau tāmanakoʻanga nā tetaʻi o te au ravenga i ʻakatakaʻia i runga i te pae tukutuku a te SFO. Ko te SFO e tuatua ʻāpiʻi ʻenua, ē e au ravenga nō te pāruru i tōʻou tū tāngata i raro ake i te ture o Niu Tīreni. Tuku mai kia mārama i roto i tāʻau ʻakakiteʻanga me ka ʻinangaro koe kia muna uatu rāi koe:
- Ringi iatu te SFO Contact Centre ki runga i te numero 0800 109 800 (me kāre ake +64 9 303 0212 nō te au tangata i vao ake):
Ka ʻakaara ʻia tā mātou au mataara tāniuniuʻanga i te Mōnite ki te Paraparau, mei te ora 8:30 i te avatea e tae atu ki te ora 5:00 i te avatea (kāre e ʻāpiʻi i te rā ʻāpaʻipai ʻenua). - Tuku atu tāʻau tāmanakoʻanga na roto i te mēre ki:
SFO Complaints
PO Box 7124
Wellesley Street
Auckland 1141