Response controls
Response controls are activated once fraud or corruption has been detected, and are critical in minimising harm to the organisation, its people and its reputation. These controls focus on taking timely, structured and proportionate action to contain the issue, address its root causes and ensure that appropriate consequences are applied.
Key response activities include conducting thorough and impartial investigations to establish the facts. Depending on the outcome, organisations may pursue disciplinary action, termination of employment or referral to external authorities for investigation and prosecution. Recovery actions are also important to mitigate financial loss and demonstrate accountability.
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Maintain audit logs of staff, client or third-party interactions to help with fraud investigations and deterrence
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Coordinate disruption activities across multiple programmes or agencies to strengthen processes for identifying serious and organised criminals
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Investigate fraud in line with your organisation’s investigation policy
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Penalise customers, staff or third parties that commit fraud or do not comply with rules, processes and expectations
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Implement processes that identify and recover debts owed by employees, customers and third parties due to non-compliance
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Put in place processes to properly close an individual or organisation’s engagement or involvement with an agency or programme
Know your options
Organisations can use the information for each control to:
- identify and understand available fraud control options
- see examples of the control in action
- understand the risks of control gaps
- assess whether existing controls are operating effectively
- identify complementary controls to strengthen the control environment
- identify controls relevant to specific fraudster personas.
Download the complete fraud control catalogue
Explore a range of controls that can be put in place to reduce the risk of fraud happening in your organisation.
More information
- Conduct pressure testing to identify and reduce fraud and corruption vulnerabilities in your organisation
- Check out our range of guidance to see where to start your counter fraud journey
- Find out how employees perceive your organisation’s fraud control activities
- See what bespoke fraud prevention support services the Counter Fraud Centre could offer your public sector organisation